Jet Airways have selected IBS Software to support its Passenger Service Systems (PSS), encompassing bookings, inventory and revenue management, departure control system and loyalty management.
IBS Software is a leading global SaaS solutions provider to the travel industry, managing mission-critical operations for customers in the aviation, tour & cruise and hospitality industries and will also provide Jet Airways with a new website and mobile app.
“Jet Airways is coming back determined to take technology, services, and customer experience to a new level. Technology with a human touch is at the heart of everything we want to achieve, starting with getting the basics right by addressing recurring pain-points in the customer journey, both online and at the airports, while also addressing the pain-points commonly faced by airline staff”, said Sanjiv Kapoor, Chief Executive Officer for Jet Airways.
The airline is set to relaunch commercial operations in September 2022 and will operate as a full-service carrier with a two-class cabin configuration, including a business class.
Anand Krishnan, CEO, IBS Software, said passengers in India would benefit from Jet Airways’ vision to use cutting-edge technology to become a people-focused, customer-first airline updated for the digital age.
Jet Airways is being revived under the Insolvency and Bankruptcy Code as per the National Company Law Tribunal approved resolution plan of Jalan-Kalrock Consortium. It started operations in 1993 and grew to operate 124 narrow-body and wide-body aircraft to over 65 domestic and international destinations in India before suspending operations in April 2019.