Mercedes-Benz India has opened three new state-of-the-art service and delivery facilities in Bengaluru and Hyderabad, reinforcing its commitment to customer experience in two of the country’s fastest-growing metropolitan luxury markets. The move aligns with the company's broader network expansion under its 'Go to Customer' strategy and reflects the rising demand for premium automotive services in Southern India.
The first of the newly inaugurated sites is located on Bengaluru’s International Airport Road, operated by long-time partner Sundaram Motors. The sprawling 47,000 sq ft facility, built to Mercedes-Benz’s MAR20X global design standards, features 10 dedicated service bays and a separate delivery bay. Designed with the Aero Hub and Pit Stop concepts, the centre focuses on offering a fast, immersive, and boutique-like service for Mercedes owners. It boasts digital interfaces for personalised consultations, a Mercedes Café, and a 60 kW fast charging point accessible to all EV users. Capable of handling over 300 cars per month, the facility is expected to meet the increasing demand for premium services in the northern corridor of the city.
In Hyderabad, two more luxury service centres have opened. The larger of the two, managed by Mahavir Motors, is located near the city’s expanding IT belt. Spread over 39,000 sq ft, the facility includes 19 service bays and offers an eco-conscious design that integrates modern luxury with digital tools. Its features include a vehicle handover zone, media-integrated consultation spaces, and a lounge designed for a seamless customer experience. With capacity to service 480 cars per month, it is expected to become a key service hub for high-net-worth individuals in the region.
The second Hyderabad facility, operated by Landmark Cars, covers 12,000 sq ft and offers six service bays catering to over 150 cars monthly. It is tailored for speed and efficiency with its Premier Express service bays, and it also features private consulting spaces for high-end clientele requiring personal attention during maintenance or repair visits.
While Mercedes-Benz has not specified the financial outlay behind each of these expansions, the facilities reflect a significant investment into physical infrastructure as well as digital interface systems. The brand now operates in over 50 cities across India with more than 125 touchpoints, indicating a robust strategy to localise luxury automotive services.
The new centres are not merely extensions of sales and service operations but signal a shift towards experiential ownership in the luxury car segment. Every detail, from the coffee beans at the Mercedes Café to the 8-screen “black box” vehicle handover space, reflects the brand’s attempt to merge design, technology, and service into a unified experience.
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