In response to the recent floods that have impacted various regions across India, Nissan Motor India has launched a full-scale customer support program aimed at assisting vehicle owners affected by the calamity. The initiative highlights Nissan’s commitment to prioritizing customer care during times of distress.
At the heart of the initiative is a dedicated flood assistance helpdesk (1800 209 3456), which offers personalized support to customers facing vehicle damage due to flooding. Nissan is also offering complimentary towing services to authorized workshops and has extended service center operating hours in affected areas to maximize support availability.
To reduce the financial strain on customers, the company is providing discounts on essential repairs—10% off on engine oil and oil filter replacement, along with 10% off on floor carpet replacement. Additionally, Nissan will conduct a comprehensive vehicle health check-up to identify any damage and ensure safety and reliability.
The brand is also stepping in to assist with insurance claims, including coverage of the excess clause fee, helping ease the administrative burden on customers.
Commenting on the initiative, Mr. Saurabh Vatsa, Managing Director, Nissan Motor India Pvt. Ltd., said, “A car is more than just a machine — it enables people to care for loved ones, pursue opportunities, and stay connected to their world. Our goal is to offer complete reassurance to our customers affected by the recent floods.”
Nissan’s aftersales teams are mobilized across affected regions to ensure timely service delivery. By combining practical assistance with emotional reassurance, Nissan reinforces its customer-first approach during this challenging time.