Hindustan Petroleum Corporation Limited (HPCL India), in partnership with Saudi Arabia-based Petromin Corporation, launched its first set of 16 Express Service Centres in Bengaluru and Chennai.
The centres, situated within the precincts of HP petrol stations in these cities, will offer walk-in customers basic maintenance services that will be completed in a record time of 30 minutes. Facilitated by the app provided by Spare IT, these technology-based vehicle service centres will provide a value-based, unique customer experience where the quality of service will be ensured while comprehensively addressing regular basic maintenance requirements.
Based on the mobile app, the customer can choose the nearest Express Centre, walk in, or seek an app-based prior appointment. On reaching, the service centre software generates the job card. While instant information arrives on the mobile on the required maintenance and estimated cost, the technical partners further ensure a smooth customer interface. An eco-wash takes a mere 12 minutes, and basic maintenance is completed in 20 minutes while the customer lounges comfortably during this short duration.
The technology-driven ecosystem also comes with its backend connections for spare parts and lubricants as it deals with all possible models and brands in the automobile industry. When a job card is opened, the ecosystem automatically connects to a host of spare parts suppliers, who will instantly respond when a need arises to replace a part. The supply of the parts is as swift as the nearest dealer to the service centre responds on the app, and the specially hired runners are entrusted with speedy delivery.
The collaboration, signed during the Saudi-India Investment Forum at the G20 Summit last September, was forged against the backdrop of Petromin Corporation already spearheading a technology business in Bengaluru with business partner Spare IT to build a tech-driven ecosystem in the automobile service segment.
Dr PK Joshi, Chairman and Managing Director, HPCL India, inaugurated the first Express Service Centre in Bengaluru, along with Kalyana Sivagnanam, GCEO of Petromin Corporation, Sanjay Nigam, CEO, Petromin India & SE Asia, Ashnut Chopra, MD, Petromin India, Amit Garg, Director of Marketing, HPCL India and the Board of Directors, HPCL India. Both partners plan to open around 1,000 centres across the country within the next five years.
Speaking at the launch, Sivagnanam said that this venture will create immense job opportunities besides giving the ground to share technology to usher in a bright future.
Sanjay Nigam stated that the app-based ecosystem ensures a seamless connection between the customer, spare parts suppliers and the service centres, an unbeatable combination of quality and convenience.