Omega Seiki has solidified its commitment to customer satisfaction through a strategic partnership with ReadyAssist, aiming to introduce an unparalleled roadside assistance program for Omega Seiki's three-wheelers.
In its inaugural year, ReadyAssist's Roadside Assistance (RSA) program will cover all deployed Omega Seiki Mobility (OSM) three-wheelers. This strategic collaboration showcases Omega Seiki's substantial investment in ensuring customer safety and satisfaction, underscoring the brand's dedication to exceptional after-sales support and the overall reliability of their electric three-wheelers.
As the partnership evolves into the second year, a retail subscription plan will be introduced, providing all existing Omega Seiki vehicles access to the ReadyAssist RSA program. This comprehensive initiative not only focuses on prompt assistance during emergencies but extends support for hub movements through towing services on ad-hoc orders, following a garage-to-garage (G2G) model.
Vimal Singh SV, Founder & CEO of ReadyAssist, expressed excitement about the partnership, stating, 'At ReadyAssist, we're committed to providing reliable assistance to OSM customers, contributing to a seamless and satisfying electric vehicle experience.'
Uday Narang, Founder and Chairman of Omega Seiki Private Limited, highlighted the significance of the collaboration, stating, 'Our dedication to service excellence is at the core of our ethos. This collaboration will not only elevate our after-sales support but will set new standards in the electric vehicle support ecosystem.'
In addition to the partnership with ReadyAssist, Omega Seiki Mobility emphasises service excellence through a robust infrastructure, including Company Owned, Company Operated (COCO) Service Centres and comprehensive service setups at all dealerships. The proactive on-ground service team of 70 individuals ensures prompt customer assistance. This multifaceted approach positions OSM as a front-runner in electric mobility and customer-centric service within the industry, setting new benchmarks for customer satisfaction and support in the evolving landscape of electric mobility.